Skip to main content

ITIL 5 Foundation training for IT teams

Instructor-led ITIL 5 Foundation training designed for IT teams. Train your entire team while certifying only selected roles and scheduling delivery around operational workload.

ITIL 5 Foundation is the entry-level certification in the updated ITIL framework. It introduces core principles of modern IT Service Management (ITSM), including the Service Value System, guiding principles, and key operational practices. The certification is administered by PeopleCert and is internationally recognized.

What this program delivers

ITIL (Version 5) extends traditional IT Service Management towards Digital Product and Service Management, addressing lifecycle thinking, governance complexity and environments where automation and AI increasingly support service operations.

After this program, participants will be able to:

  • Apply AI-aware service governance principles
  • Integrate the Service Value System into operating models
  • Manage services using a digital product lifecycle approach
  • Adapt service practices to evolving operational environments
  • Collaborate across IT, product and business teams
  • Prepare for the PeopleCert ITIL 5 Foundation exam (optional)
01
Value
02
Guiding principles
03
Governance
04
Service value chain
05
Practices
Traditional public course
Fixed format
  • 3 fixed days (set schedule)
  • Certification bundled for everyone
  • Per-person pricing adds up fast
  • Repeats content some roles already know
RixMind team training
Flexible + role-based
  • Schedule around your operations
  • Train the whole team
  • Certify only selected roles
  • Designed for practical adoption

What makes RixMind different

Operational Flexibility + Cost Control

Unlike traditional 3-day public courses, RixMind separates learning from certification. You train the entire team at a lower per-person cost while certifying only selected roles. Flexible scheduling protects operational continuity and reduces total capability investment.

Schedule a planning call

When this becomes relevant

  • Your organization is introducing AI or automation into service operations
  • Teams struggle to connect product, service, and experience perspectives
  • Governance and accountability are unclear across digital services
  • You need a shared lifecycle model for digital products and services
  • You want structured service improvement without disrupting daily operations

IT professional participating in ITIL 5 Foundation training using a tablet in office environment.

Pricing

ITIL 5 Foundation training + RixMind completion certificate
For non-certified participants
€450 / participant
ITIL 5 Foundation training + PeopleCert exam voucher
For certified participants
€850 / participant
Minimum group size: 6 participants • All prices excl. VAT
Calculate team training cost

Team training investment estimator

Must be included within total participants
Non-certified participants
0
Foundation training (non-certified participants)
€0
Foundation training + exam voucher (certified participants)
€0
Total investment

€0

Request proposal based on this estimate
Minimum group size: 6 participants • All prices excl. VAT

Practical ITSM experience

  • AI-aware service governance and risk alignment
  • Digital product and service lifecycle application
  • Service Value System integration into real operating models
  • Cross-functional collaboration between product, IT, and operations
  • Real-world transformation case exposure

Certification

The ITIL 5 Foundation exam is delivered online via PeopleCert with remote proctoring. Certification is internationally recognized and optional per participant.

100+

Teams trained

10

years of ITSM experience

Experience across

public sector, finance, technology, and managed service environments

Delivery to organizations

ranging from small IT teams (5–10 specialists) to enterprise-scale environments (100+ IT professionals)

Accredited by
Certification aligned

with international standards

Trainers

Artūrs Pielēns-Pelēns

Lead Certified ITIL Trainer
RixMind CEO

13+ years delivering ITIL training
500+ professionals trained
Advanced ITIL certification portfolio

LinkedIn

Sandis Gržibovskis

Certified ITIL Trainer
RixMind Process Analyst

7+ years delivering ITIL training
ITIL-certified practitioner

LinkedIn

Mikus Beķeris

Certified ITIL Trainer
RixMind Process Analyst

5+ years delivering ITIL training
ITIL-certified practitioner

LinkedIn

Instructor-led
Live training
Flexible delivery
Around operations
Team delivery
Min. 6 participants

Training format

  • Instructor-led live training
  • Flexible modular delivery (typically two half-day sessions or several shorter sessions)
  • Training scheduled around the team’s operational workload
  • Corporate team delivery (minimum six participants)
  • Coverage: Baltics and Europe (other regions on request)

Certification: PeopleCert ITIL 5 Foundation
Exam format: Online, remote proctored
Prerequisite: No prior ITIL knowledge required

Request team training proposal

FAQ

How much does ITIL 5 Foundation training cost?

Non-certified participant: €450.00. Certified participant: €850.00.

Is certification mandatory?

No. Certification is optional per participant.

How is training delivered?

Flexible schedule.

Do participants need prior ITIL knowledge?

No prior ITIL certification is required. The Foundation level is designed as an entry point into the ITIL framework.

Is the certification globally recognized?

Yes. The ITIL 5 Foundation certificate is issued via PeopleCert and is internationally recognized.

Let’s connect

Request your proposal

Share a few details — we’ll respond with a tailored plan and final pricing options.

* Required fields