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ManageEngine

ManageEngine gives IT teams one ITIL-certified platform for service desk, asset management, endpoint security and identity, implemented and supported by RixMind across Latvia, Lithuania and Estonia.

ITIL 4 certified

14 practices, ServiceDesk Plus

Baltics coverage

Latvia, Lithuania, Estonia

Certified distributor

MWT Solutions since 2007

What is ManageEngine?

ManageEngine is the enterprise IT management division of Zoho Corporation, building software for service desk, IT asset management, endpoint security, identity and network monitoring. RixMind implements and supports ManageEngine’s ServiceDesk Plus and related products across Latvia, Lithuania and Estonia, working with MWT Solutions, the region’s exclusive distributor since 2007.

Every feature at your fingertips

1

ITSM & service desk

ServiceDesk Plus combines IT service management, IT asset management and CMDB in one platform.
2

IT asset management

AssetExplorer gives full control over IT resources - hardware, software and related asset data in one place.
3

Endpoint & patch management

Endpoint Central and Patch Manager Plus give centralised control over computers, mobile devices and browser security, including patching.
4

Active Directory & identity

ADSelfService Plus enables self-service password reset; ADAudit Plus provides real-time auditing of AD changes.
5

Privileged access management

PAM360 and Password Manager Pro provide privileged access management.
6

IT infrastructure monitoring

OpManager and Applications Manager watch routers, switches, servers, firewalls and application performance.
Talk through your current setup
The difference

Enterprise depth, backed by a certified distributor

ServiceDesk Plus is ITIL-certified for 14 practices. RixMind delivers ManageEngine across Latvia, Lithuania and Estonia in partnership with MWT Solutions, the exclusive ManageEngine distributor for the region since 2007.

Learn More
14
ITIL-certified practices
60
enterprise IT management products
24
years building IT management software

How RixMind delivers it

1

Discovery & scoping

Review current tooling, ticket volumes and integration needs.
2

Configuration & integration

Deploy in cloud or on-premises and connect it to your existing systems.
3

Training & rollout

Admin, agent and end-user training, so the platform gets used, not just installed.
4

Managed support

Ongoing administration, health checks and SLA monitoring after go-live.

Frequently asked questions

Cloud or on-premises?

Both. ServiceDesk Plus runs on-premises or in the cloud, so deployment matches your data and infrastructure needs.

Does ManageEngine integrate with Active Directory and Microsoft 365?

Yes, via ADManager Plus, ADSelfService Plus and M365 Manager Plus.

Is this only for large enterprises?

No. ManageEngine’s licensing isn’t tied to company size – it scales from small IT teams to global organisations.

How does RixMind fit in - is this different from buying directly from ManageEngine?

RixMind implements, configures and supports ManageEngine across Latvia, Lithuania and Estonia, working with MWT Solutions, the region’s exclusive distributor since 2007.

How long does implementation take?

It depends on scope – a standard cloud deployment is faster than a multi-site on-premises rollout with several integrations.

Let's connect

Let’s connect