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Connected purple cubes forming an ordered 3D grid, suggesting AI agents brought into a managed structure
Shadow AI governance: who owns the AI agents your teams use?AIITIL5ITSM

Shadow AI governance: who owns the AI agents your teams use?

When an AI agent becomes part of team workflows, who owns it? Five practical questions…
Microsoft 365 E7 versus E5 and Copilot licensing decision before the July 2026 price increase
Microsoft 365 E7 or E5+Copilot: How to Choose Before the July Price IncreaseMicrosoft

Microsoft 365 E7 or E5+Copilot: How to Choose Before the July Price Increase

On 1 July 2026, Microsoft raises prices across its enterprise SKUs and a new E7…
Train tracks with motion blur - adopting AI backwards metaphor showing speed and direction
Most companies are adopting AI backwards: why process mapping should come before AI toolsAIOpinions & insights

Most companies are adopting AI backwards: why process mapping should come before AI tools

The decision to explore AI usually starts the same way. Someone returns from a conference,…
RixMind and Freshworks team speaking with visitors at GITEX Central Asia 2026 in Almaty
RixMind at GITEX Central Asia 2026Event

RixMind at GITEX Central Asia 2026

JTNDc3R5bGUlM0UucG9zdGlkLTMzNDElMjAucG9zdC1jb250ZW50JTIwJTNFJTIwLmNvbnRlbnQtaW5uZXIlN0JtaW4td2lkdGglM0EwJTNCbWF4LXdpZHRoJTNBMTAwJTI1JTNCJTdEJTNDJTJGc3R5bGUlM0U=On May 4–5, RixMind participated in GITEX Central Asia 2026 in Almaty, Kazakhstan — one…
AI agents and automated workflows interacting with enterprise systems, illustrating Microsoft 365 automation and licensing scenarios
Microsoft 365 E7 and Agent 365 are live: what the multiplexing update means for SAM teamsAIAnnouncementMicrosoft

Microsoft 365 E7 and Agent 365 are live: what the multiplexing update means for SAM teams

On 1 May 2026, Microsoft made Microsoft 365 E7 and Agent 365 generally available. At…
Silhouette of a person jumping between cliffs symbolising transition from ITIL 4 to ITIL 5
From ITIL 4 to ITIL 5: your practical upgrade guideITIL5

From ITIL 4 to ITIL 5: your practical upgrade guide

If you hold ITIL 4 Foundation, you don't need to retake it - ITIL 5…

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